Saint John Volkswagen — Car Dealer in Saint John

Reviews of Saint John Volkswagen

• Jayden

  Added 2016.05.26

  THEN THEY HUNG UP ON ME!!!
• Charles

  Added 2016.04.30

  I hate to be harsh, but to be honest I cannot believe the incompetence level of knowledge within this dealership! I asked a simple question..."which type of reverse bulb do I need for my Jetta"...response...I have to get a manager on the phone...her response...a 5 watt bulb! I hate arguing, but I couldn't get a model, socket size, or if it's a halogen/led/hid (even tho obviously it's a halogen stock) from them.
• Connor

  Added 2015.10.02

  Very poor customer service in the sales department. The car runs great but the service offered is poor, all they care about is the almighty dollar, not the customer. I would recommend making the drive to Fredericton VW where they have great service!
• Sophia

  Added 2013.11.01

  Consistently poor service over the past 6 years, from both the sales and service departments. I buy Volkswagen vehicles because I love them, but certainly not because of how I'm treated at this dealership. When I went to purchase my first VW, the salesperson didn't listen to my wishes and tried to sell me things I didn't want. When it came time for service, I had lengthy waits despite scheduled appointment times, and I was nagged to come back for service appointments earlier than required. This week when I went to buy a new VW, this dealership claims a "computer glitch" is why they accidentally jacked up the Base MSRP by $500 on both the window sticker and the bill of sale. When I said it felt like a scam, the manager accused me of being hurtful. I decided to buy my car elsewhere and with any luck I won't have to visit the Saint John Volkswagen service department too often.
• Luis

  Added 2013.10.02

  My boyfriend and I were at Volkswagen in Saint John recently. It was NOT a good experience. Although the sales rep was fine, there was a worker who I think was on his break. (We heard other employees referring to him as Tim). The entire time we were there, this individual loudly commented to other employees about his "explosive diarrhea". Normally, I would just laugh it off but it got really graphic and descriptive. To make it even worse, he was audibly farting the whole time. Being 4 months pregnant, the smell and the details did force us to leave without getting the information we needed. GROSS.
• Bryan

  Added 2013.08.09

  Amazing customer service and attention to detail. Shauna in the service department has exceptional customer service and always make you feel like you are in good hands. I am currently living in Toronto but I often try to schedule my service appointments in SJ when I am home for holiday breaks.